Privacy Policy

Welcome to the INSOLENT website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

In accordance with European Regulation 2016/679 of April 27, 2016 (the “General Data Protection Regulation” or “GDPR”), this personal data protection policy (hereinafter: the “Policy”) describes the commitment of the website insolent-hair.com and www.insolent-hair.com (hereinafter: the “Site”) operated by Wilfrid Karloff as the data controller with respect to the privacy and protection of the personal data of its users.

As privacy laws and data protection regulations continue to evolve, this Policy may be updated from time to time. If you are a registered user of the Website, you will be notified of any significant changes by email. Should any provision of this Policy be declared invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

This Policy applies to personal data collected:

Through your browsing of the Website;
Through email communications between you and the Website, or any other electronic messaging service;
When you create a user account;
When you place an order;
When you subscribe to the Website’s newsletter.

This Policy does not apply to information collected by third parties or through third-party websites, applications, or content (including advertisements) that may link to or from this Website.
Please read this Policy carefully. By using this Website, you acknowledge and accept the terms of this Policy. If you do not agree with its terms, please discontinue use of the Website.
You are responsible for ensuring that the information you provide is accurate and up to date. If necessary, you may update or correct your personal information through your My Account area.

1. Information We Collect

Depending on the nature of your interaction with the Website (creating an account, subscribing to our newsletter, submitting a contact form, placing an order, or communicating with us), we may collect the following information:

Email address, required when creating an account, contacting us through our forms, or subscribing to our newsletter.
Identity information, including your first name, last name, email address, mailing address, and telephone number.
Browsing information, including your IP address, browser type, browsing duration, search history, operating system, language preferences, and pages viewed.
Website usage information, including traffic data, log files, and other communication data generated while accessing the Website.
Order-related data: your postal address is required to issue invoices. Likewise, your bank or card details, PayPlug information, or those of another financial partner must be provided to process payment for your order.
Social media information, when you choose to interact with our Website through social media features.

2. How We Collect Your Information

We collect personal information directly when you:
– Create a customer account;
– Complete a contact form;
– Subscribe to our newsletter;
– Contact us by telephone.

We also collect certain information automatically through cookies. Cookies help us compile usage statistics, personalize your browsing experience, and remember your login information so you do not need to sign in each time you visit the Website.

3. Why We Collect Your Information

We process your personal information in order to:

Send you our newsletter and promotional offers, where you have provided your consent;
Process and manage your orders;
Ensure secure transactions and order traceability;
Provide account-related information, including invoices and order history;
Respond to inquiries submitted through our contact page;
Allow you to submit product reviews;
Notify you of updates to the Website or our products and services;
Comply with our contractual and legal obligations.

We also use cookies to:

Improve the security of your browsing experience by remembering your login credentials. Please note that disabling these cookies will prevent you from placing orders, as authentication will not function properly.
Analyze Website traffic and performance in order to improve usability and respond more efficiently to user requests.

Failure to complete mandatory fields in our forms may prevent access to certain Website features, including placing orders.

4. Who Processes Your Information?

Your personal information is processed by the INSOLENT team responsible for:

Website administration, including order processing and shipping;
Customer support;
Billing and accounting.

Where necessary, we may share your information with trusted service providers, including:

PayPlug
Apple Pay
Email marketing service providers
Carriers (DHL)
Accounting service providers
Tax authorities
Google Analytics

Each of these providers is contractually obligated to maintain the confidentiality and security of your personal information.

To facilitate secure payments, we offer:

Online payment by credit/debit card (Carte Bleue, Visa, Eurocard/Mastercard) processed by PayPlug
Online payment via Apple Pay

At no time does INSOLENT have access to your full payment credentials or credit card information. All payment transactions are encrypted using SSL technology, ensuring both the identity of the payment processor and the confidentiality of your payment information.

Our service providers may process your information only for the purposes for which it has been provided.

In the event of a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, your personal information may be transferred as part of the transferred assets.

We may also disclose your information when required to comply with applicable laws, court orders, governmental requests, or regulatory requirements.

The Website may contain links to third-party websites and social media platforms. INSOLENT has no control over these third-party services and cannot be held responsible for their privacy practices. We encourage you to review their respective privacy policies before providing any personal information.

5. Data Retention

If you subscribe to our newsletter, your email address will be retained until you unsubscribe.

If you contact INSOLENT through our contact form or by telephone, your information may be retained:

For up to one (1) year after our last communication if you do not have a customer account or have never placed an order.
For up to ten (10) years, as required by applicable law, if your inquiry relates to an order placed through the Website.
In all other circumstances, communications will not be retained for longer than one (1) year.

Customer account information, including billing records, is retained for ten (10) years from the date of purchase, even if you request that your account be deactivated.

If you request deletion of your personal information, your account will first be deactivated and anonymized, then permanently deleted once the applicable legal retention periods have expired.

Information collected through cookies is retained for one (1) month.

6. How We Protect Your Information

Your personal information is stored in a secure environment. Individuals authorized to process your information are required to maintain its confidentiality. To protect your information, we implement industry-standard security measures, including:

SSL (Secure Sockets Layer) encryption;
Secure Electronic Transaction (SET) protocols;
Restricted access controls;
Secure data backups;
Username and password authentication;
Firewalls and antivirus protection.

We are committed to maintaining a high level of security by implementing current technologies and best practices. However, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

You acknowledge that any transmission of personal information is at your own risk. INSOLENT cannot be held responsible for breaches resulting from circumstances beyond its reasonable control.

You are also responsible for maintaining the confidentiality of your account credentials. Please do not share your password with anyone. Likewise, exercise caution when posting information in public areas of the Website, as such information may be visible to other users.

7. Your Rights

Subject to applicable data protection laws, including the GDPR, you have the right to:
– Access your personal information;
– Correct inaccurate or incomplete information;
– Request deletion of your personal information;
– Request data portability where applicable;
– Request restriction of processing;
– Object to the processing of your personal information;
– Withdraw your consent at any time where processing is based on consent;
– Provide instructions regarding the handling of your personal information after your death, where permitted by applicable law.

To exercise any of these rights, you may contact us by mail at:
INSOLENT
12T Rue Guilloud
69003 Lyon
France
You may also contact us through our contact form.

You also have the right to lodge a complaint with your local data protection authority. If you are located in France, complaints may be submitted to the CNIL : https://www.cnil.fr/

We will respond to requests relating to your personal information within one (1) month. Where permitted by law, this period may be extended by up to two (2) additional months if the request is particularly complex or if multiple requests are received.